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Exchange and return

We want you to be satisfied with your purchases in our online store. In order to avoid misunderstandings, we advise you to carefully choose the size, dimensions, colors of the Goods, as some goods, in accordance with the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994 (in the current version) http://zakon4.rada.gov.ua/laws/show/172-94-%D0%BF, are not subject to exchange or return.

The reason for the return or exchange may be:

  • you were sent the wrong product you ordered;
  • the goods are defective.

Terms of return:

  • no more than 14 days have passed since the purchase;
  • the goods were not in use, the tags were not torn off, there are no traces of use, the presentation is preserved.

To make a return or exchange, you need to contact us in any convenient way and report the problem. The manager will quickly identify possible solutions, and depending on the situation, you will be able to:

  • return the goods to the store;
  • exchange for a similar product.

*Refunds:

  • shall be made using the same payment method that the Buyer used for the initial transaction, unless the Buyer has expressly agreed to another solution proposed by the Seller. In any case, the Buyer will not be charged a fee related to the return of funds within 5 days from the date of receipt of the goods by the Seller.

We hope you will not need to use this manual and that you will always be satisfied with your purchases from dexters. We will never refuse to provide additional information or measurements. We also recommend that you check all parcels upon receipt at the post office.

*Refunds are made only if the product has a defect (shipping costs, as well as bank and payment system fees are not compensated).

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